Incorp Genius — A service partner of MYCG AI TECH PRIVATE LIMITED
At Incorp Genius, we stand behind the quality of our work. This Refund Policy outlines the circumstances under which refunds are available. Please read it carefully before purchasing our services.
Our total charges consist of two components: Incorp Genius service fees and government state filing fees. These are handled differently in our refund policy.
Full refund of service fee: Available if you cancel your order before we have initiated any filings or submitted your documents to any government agency. Cancellation must be requested within 24 hours of payment via WhatsApp or email.
Partial refund of service fee (50%): Available if filings have been initiated but not yet submitted to the relevant government agency. The portion of work completed will be deducted from the refund amount.
No refund: Once documents have been submitted to a US state agency or the IRS on your behalf, no refund of service fees is available. Government processing is irreversible once initiated.
In the rare event that a filing is rejected by a US government agency due to an error on our part, we will re-file at no additional charge. If re-filing is not possible, we will refund the Incorp Genius service fee in full. State filing fees paid to government agencies remain non-refundable.
Bank account opening facilitation fees are non-refundable once we have submitted your application to a banking partner. Bank approval decisions are made independently by the banking institution and are outside our control. If your application is declined, we will assist you in applying with an alternative banking partner at no additional charge.
To request a refund, contact us via:
Please include your full name, order details, and reason for requesting a refund. We will acknowledge your request within 24 hours and process eligible refunds within 7 to 10 business days to your original payment method.
If you are dissatisfied with our service for any reason, please contact us before initiating a payment dispute. We are committed to resolving all concerns fairly and promptly. Unresolved disputes may be escalated to the relevant consumer forum under Indian consumer protection laws.
Incorp Genius reserves the right to modify this Refund Policy at any time. The policy in effect at the time of your purchase will apply to your order.