Refund Policy

Our Refund Commitment

At Incorp Genius, we stand behind the quality of our work. This Refund Policy outlines the circumstances under which refunds are available. Please read it carefully before purchasing our services.

1. Service Fees vs. State Filing Fees

Our total charges consist of two components: Incorp Genius service fees and government state filing fees. These are handled differently in our refund policy.

• State filing fees paid to US government agencies (Wyoming Secretary of State, Delaware Division of Corporations, IRS, etc.) are non-refundable once submitted, as these fees are collected by the government and cannot be recovered by us.
• Incorp Genius service fees may be eligible for partial or full refund depending on the stage of work completed, as outlined below.

2. Refund Eligibility

Full refund of service fee: Available if you cancel your order before we have initiated any filings or submitted your documents to any government agency. Cancellation must be requested within 24 hours of payment via WhatsApp or email.

Partial refund of service fee (50%): Available if filings have been initiated but not yet submitted to the relevant government agency. The portion of work completed will be deducted from the refund amount.

No refund: Once documents have been submitted to a US state agency or the IRS on your behalf, no refund of service fees is available. Government processing is irreversible once initiated.

3. Refunds for Rejected Filings

In the rare event that a filing is rejected by a US government agency due to an error on our part, we will re-file at no additional charge. If re-filing is not possible, we will refund the Incorp Genius service fee in full. State filing fees paid to government agencies remain non-refundable.

4. Refunds for Banking Services

Bank account opening facilitation fees are non-refundable once we have submitted your application to a banking partner. Bank approval decisions are made independently by the banking institution and are outside our control. If your application is declined, we will assist you in applying with an alternative banking partner at no additional charge.

5. How to Request a Refund

To request a refund, contact us via:

• Email: info@incorpgenius.com
• WhatsApp: +91 81213 47373

Please include your full name, order details, and reason for requesting a refund. We will acknowledge your request within 24 hours and process eligible refunds within 7 to 10 business days to your original payment method.

6. Disputes

If you are dissatisfied with our service for any reason, please contact us before initiating a payment dispute. We are committed to resolving all concerns fairly and promptly. Unresolved disputes may be escalated to the relevant consumer forum under Indian consumer protection laws.

7. Changes to This Policy

Incorp Genius reserves the right to modify this Refund Policy at any time. The policy in effect at the time of your purchase will apply to your order.